General Inquiries & FAQ

No. All items offered by Research Supply Co. are intended strictly for laboratory, industrial, and research applications. They are not for medical, clinical, or diagnostic use in humans or animals.

While we do not require a license, by purchasing you represent that you are at least 18 years of age and possess the technical knowledge required to handle research-grade supplies safely.

Total privacy is guaranteed. We ship in unbranded, plain packaging. The shipping label will not mention the contents or the specific nature of our business.

Orders placed Mon-Fri ship within 24 hours. Saturday orders placed before 12:00 PM CST ship same-day. We offer Free Standard Shipping on all domestic orders over $50.

We monitor weather closely, but customers are responsible for ensuring immediate indoor storage upon arrival to avoid overheating or freezing. Please track your package for real-time updates.

We accept returns on eligible, unopened items within 30 days. Please note that sterile goods with breached seals are non-returnable. All approved returns are subject to a 15% restocking fee.

Once approved, refunds typically post to your account within 3-5 business days, depending on your financial institution's processing times.