Shipping policy

SHIPPING POLICY Last updated: April 29, 2026

At Research Supply Co., we prioritize precision and speed. All research materials are dispatched with urgency to ensure your laboratory workflow remains uninterrupted.

1. FULFILLMENT TIMELINE We are committed to rapid fulfillment to get your supplies into your hands as quickly as possible:

  • Monday – Friday: Orders processed and shipped within 24 hours.

  • Saturday: Orders placed before 12:00 PM CST ship same-day.

  • Late Weekends: Orders placed after the Saturday cutoff or on Sunday will ship the following Monday.

2. SHIPPING RATES

  • Free Shipping: We offer Free Standard Shipping on all domestic orders over $50.00.

  • Standard Shipping: For orders under $50.00, shipping rates are calculated at checkout.

3. CARRIER DELAYS & RESPONSIBILITY While we guarantee prompt fulfillment, Research Supply Co. is not liable for carrier-side delays. Once the package is in the possession of the carrier (USPS, UPS, or FedEx), transit times are subject to their operational capacity. Weather events, seasonal high-volume, and carrier technical issues are outside of our control. Shipping estimates provided at checkout are generated by the carrier and are not guaranteed delivery dates.

4. ENVIRONMENTAL & CLIMATE ADVISORY Research Supply Co. maintains strict Controlled Room Temperature (CRT) protocols within our facility. However, we cannot maintain or guarantee environmental stability during transit or at the point of delivery.

  • Temperature Responsibility: The customer assumes all risk regarding product exposure to extreme temperatures. Research Supply Co. is not liable for items compromised by freezing or overheating while in the carrier's possession or after delivery.

  • Cold Weather: Please arrange for immediate indoor collection if sub-freezing temperatures are expected. Products left in unheated mailboxes or outdoor drop-off points may experience integrity issues due to freezing.

  • High Heat: Avoid leaving packages in direct sunlight, hot vehicles, or mailboxes, as sustained heat may damage research material integrity.

Please monitor local weather and tracking data to ensure immediate climate-controlled storage upon arrival.

5. DISCREET PACKAGING To maintain the privacy and security of your research, all orders are shipped in unbranded, discreet packaging. There are no external markings indicating the specific contents of your shipment.

6. DOMESTIC OPERATION We strictly ship to addresses within the United States. We do not facilitate shipping to international freight forwarders or overseas addresses at this time.

CONTACT For assistance with order tracking or shipping inquiries: Email: support@researchsupplyco.com